FAQ - 3PL Order Fulfillment & Logistics

Frequently Asked Questions

Get quick answers to the most common questions about ASC Fulfillment, our services, technology, and capabilities.

What types of businesses do you work with?

We specialize in serving health and wellness brands, testing labs, eCommerce stores, subscription boxes, and B2B/retail businesses of all sizes.

Where is your fulfillment center located?

Our primary warehouse is in Shreveport, Louisiana—strategically positioned for fast, 2-day ground shipping to 96% of the U.S.

Do you offer same-day shipping?

Yes, we offer same-day shipping for orders placed before our daily cutoff (typically 5 PM CST).

Can you handle subscription box fulfillment?

Absolutely. We manage recurring shipments, kit assembly, and inventory rotation for subscription-based brands.

Which platforms do you integrate with?

We support Shopify, WooCommerce, NetSuite, BigCommerce, OpenCart, TikTok Shop, and more. Custom integrations are available upon request.

Is real-time order tracking available?

Yes, our platform syncs in real time with your store, providing up-to-date tracking and inventory visibility.

Can you build a custom integration for my system?

Yes. If your platform isn’t listed, our development team can build a custom API integration tailored to your needs.

How fast can you ship my products?

Most orders reach customers within 1–2 business days via ground shipping, thanks to our strategic location.

Do you ship internationally?

Yes. We offer global shipping to over 250 destinations with both standard and expedited options.

What carriers do you work with?

We work with major carriers like FedEx, UPS, and select regional freight providers.

Do you offer climate-controlled storage?

Yes. Our facility includes freezer, cooler, and ambient storage zones—ideal for sensitive products like test kits and supplements.

Can you handle fragile or regulated items?

We follow strict handling protocols and can accommodate fragile, regulated, or specialized SKUs upon review.

How long does onboarding take?

Onboarding usually takes 1–2 weeks, depending on the complexity of your setup and platform integrations.

Will I have a dedicated point of contact?

Yes. Every client receives a dedicated account manager and direct access to our support and warehouse teams.

How do I get started?

Just fill out our Get a Quote form or call us at (866) 526-2873. Our team will guide you through the next steps.